Limited Warranty

1. Warranty period and eligibility

This limited warranty applies to the original purchaser of an eligible Gfive diffuser purchased directly from gfivelife.com or an authorised Gfive seller. Coverage begins on the original purchase date and continues for 12 months.

A valid order number, dated receipt or other proof of purchase is required. The warranty is not transferable and applies only to genuine Gfive products.

Fragrance oils, empty bottles, filters, packaging and other consumable or replaceable accessories are not covered unless they arrived defective.

2. What the warranty covers

Subject to inspection and the exclusions below, the warranty covers verified defects in materials, workmanship or factory-installed electronic components that cause the diffuser to stop operating as intended during normal use.

Examples may include a manufacturing-related power failure, control malfunction, pump failure or another internal defect not caused by the user, installation, fragrance oil or an external event.

3. What the warranty does not cover

This limited warranty does not cover:

• normal wear, cosmetic scratches, discolouration, noise within normal operating characteristics or gradual performance changes;
• accidental damage, drops, impact, fire, excessive heat, liquid ingress or exposure to unsuitable environments;
• misuse, neglect, improper cleaning, blocked atomising components or failure to follow product instructions;
• use with an incorrect power supply, voltage, cable or adapter;
• damage caused by thick oils, carrier oils, contaminated liquids or other materials incompatible with the product;
• unauthorised opening, modification, repair, altered serial numbers or use of non-approved replacement parts;
• loss, theft, customs damage or damage occurring after delivery that is not a manufacturing defect;
• products purchased from an unauthorised seller or without valid proof of purchase; or
• commercial or industrial use unless the product was expressly sold for that purpose.

4. How to make a warranty claim

1. Stop using the product if continued use could cause further damage.
2. Email service@gfivelife.com before returning anything.
3. Provide your name, order number, purchase date, product model and destination country.
4. Describe the issue and troubleshooting already attempted.
5. Include clear photos or a short video and the serial number, if present.
6. Follow the troubleshooting or return instructions supplied by Gfive support.

Claims submitted without enough information may take longer to review. Never ship a diffuser containing fragrance oil.

5. Warranty remedies

If Gfive confirms an eligible defect, we may, at our option and subject to applicable law:

• provide additional troubleshooting or replacement parts;
• repair the product;
• replace it with the same model or a functionally equivalent product; or
• issue an appropriate refund when repair or replacement is not reasonably available.

A replacement may be new or professionally refurbished where permitted by law. Replacement does not restart the original warranty period; coverage continues for the remainder of the original term or any longer minimum period required by law.

6. Return shipping and service

Do not send a product until the claim is approved and you receive the correct return instructions. Gfive may require the defective product to be returned before providing a replacement or refund.

For a verified covered defect, Gfive will provide a reasonable shipping solution appropriate to the customer's location. The customer may be responsible for costs caused by an ineligible claim, unauthorised return, incorrect declaration or failure to follow return instructions, where permitted by law.

Service availability, parts and delivery times vary by country. Gfive is not responsible for customer data, settings, fragrance oil or accessories left inside a returned device.

7. Relationship to local consumer law

This is a limited commercial warranty provided in addition to rights available under applicable consumer law. Nothing in this warranty excludes, limits or replaces rights or remedies that cannot legally be excluded or limited in your country or region.

To the extent permitted by law, Gfive is not responsible under this limited warranty for indirect, incidental or consequential loss arising from use or inability to use the product.