Returns & Refunds

1. Return eligibility

You may request a return within 30 calendar days after the order is delivered. To qualify for a non-defective return, the product must be:

• unused and in resalable condition;
• returned with its original packaging, manuals, cables, bottles and accessories;
• free from fragrance oil, residue, scratches, odours and customer-caused damage; and
• accompanied by the order number or valid proof of purchase.

2. Non-returnable items

Except where required by applicable law or where an item arrived defective, damaged or incorrect, we cannot accept:

• used diffusers or products showing signs of installation or use;
• opened, unsealed or partially used fragrance oils and other consumables;
• gift cards, downloadable products, samples or promotional gifts;
• clearance or final-sale items identified as such before purchase;
• products missing components or damaged after delivery; or
• items sent without prior return authorisation.

3. How to start a return

1. Email service@gfivelife.com within the return window.
2. Provide your order number, the item you wish to return and the reason for the request.
3. Where relevant, attach clear photos or video showing product condition.
4. Wait for return approval and the correct return address.
5. Pack the approved item securely and send it within 7 days after receiving instructions.

Returns sent to an address not provided by Gfive may be delayed, refused or lost. Do not return an item to the address printed on the original parcel unless support specifically instructs you to do so.

4. Return shipping and costs

For a change-of-mind return, the customer is responsible for return postage, insurance, customs documents, duties and other related costs. Original shipping charges and optional expedited-shipping charges are non-refundable, except where required by law.

Use a trackable service and keep the shipping receipt. Gfive is not responsible for customer return parcels lost or damaged in transit.

When we verify that an item arrived defective, damaged or incorrect, Gfive will provide an appropriate remedy and reasonable return instructions at no additional cost to the customer, subject to local law.

5. Inspection and refunds

Returned products are inspected after arrival. Please allow up to 5–10 business days for inspection and approval. If approved, the refund is issued to the original payment method.

Your bank, card provider or payment service may need additional time to post the credit. Currency conversion differences and fees charged by your payment provider are outside Gfive's control.

If a return is incomplete, used, damaged or otherwise does not meet this policy, we may reduce or refuse the refund where permitted by applicable law. We will contact you before taking that action.

6. Damaged, defective or incorrect orders

Inspect your delivery promptly. Contact us within 7 days if the parcel or product arrived damaged, appears defective or does not match your order.

Include the order number and clear photos of the outer carton, shipping label, internal packaging and item. Keep the product and all packaging until the review is complete. Depending on the circumstances, the available remedy may be troubleshooting, replacement, repair, partial refund or full refund.

7. Exchanges

Direct exchanges depend on product availability and destination. The simplest option may be to complete an approved return and place a new order. Price differences, shipping charges, taxes and duties may apply to replacement orders.

8. Third-party purchases and consumer rights

Only products purchased directly from gfivelife.com can be returned through this policy. Products purchased from a marketplace, retailer or distributor must be returned through that seller under its policy.

Nothing in this policy excludes or restricts mandatory consumer rights that cannot legally be waived in your country or region.