Shipping Policy

1. Order processing

Orders are generally processed within 1–3 business days after payment is successfully confirmed. Business days do not include weekends or public holidays.

Orders placed during product launches, promotional events or peak holiday periods may require additional processing time. You will receive a dispatch email when your order leaves the fulfilment facility.

Processing time is separate from carrier transit time. Delivery estimates begin after dispatch.

2. Estimated delivery times

We work with international and local delivery partners. The estimate shown at checkout, when available, is the best estimate for your destination.

These estimates are not guaranteed. Customs review, local carrier capacity, severe weather, holidays and circumstances outside Gfive's control may affect delivery.

3. Standard shipping rates

Unless a different promotion or destination-specific rate is displayed at checkout, the following general rates apply. All amounts are in US dollars.

Free shipping is calculated after discounts and before duties or taxes. Gift cards, taxes and previously paid shipping charges do not count toward the threshold.

The rate shown at checkout is the final shipping rate for your order and destination. Limited-time promotions may replace these general rates.

4. Taxes and duties

Unless checkout expressly states that import charges are included, the recipient is responsible for customs duties, import taxes, brokerage charges and other destination-country fees. These charges are collected by local authorities or carriers and are not controlled by Gfive.

Refusal to pay applicable import charges may cause a parcel to be returned or abandoned. Any refund will be assessed after the parcel is received, less non-refundable shipping and carrier costs where permitted by law.

5. Tracking your order

When tracking is available, a tracking number or link will be sent to the email address used at checkout. Carrier scans can take 24–72 hours to appear after dispatch.

If the tracking status has not changed for several business days, contact the carrier first and then email us with your order number so we can assist.

6. Address changes and cancellations

Please review your shipping address carefully before placing an order. Contact us as soon as possible if a correction is needed. We will try to help, but we cannot guarantee changes or cancellation after fulfilment has begun.

Gfive is not responsible for delays or losses caused by incomplete or incorrect addresses supplied by the customer. Additional reshipment charges may apply where permitted by law.

7. Delayed, lost or damaged parcels

Delayed orders

If an order has not arrived within the estimated window, check the tracking page and contact the carrier. You may also contact Gfive with your order number and tracking details.

Delivered but not received

Check the delivery location, household members, neighbours and the carrier's proof of delivery. Report unresolved cases to us promptly. Carrier investigations and local reporting may be required.

Damaged in transit or incorrect items

Contact us within 7 days of delivery. Include your order number and clear photos of the shipping carton, label, product and damage. Keep all packaging until the claim is resolved.

8. Shipping restrictions

Some products or destinations may be unavailable because of carrier, aviation, customs or local regulatory restrictions. If we cannot fulfil an order, we will contact you and refund the affected item to the original payment method.

This policy does not limit any mandatory consumer rights that apply in your country or region.